Specialist areas:

  • Sales and Customer Service Management
  • Administraton Management
  • HOLMES indexing
  • Volunteering

I am committed to service improvement for both internal and external customers, and believe excellent service is key to business success. 

I have 20 years’ experience of sales and customer service management working in the private sector, developing and implementing changes to administration and training systems. Ten years ago, I trained with West Yorkshire Police as a HOLMES indexer and worked on many high-profile cases of murder, kidnap, historical child abuse and child sexual exploitation, receiving a Divisional Commander’s commendation for contribution to the Department’s many successful prosecutions. I also trained with and volunteered for Home-Start, Bradford an organisation offering support to families with children in their own home to deal with pressure of family life.