Phil Evans, Director of Social Services, Vale of Glamorgan Council

In leading the programme designed to develop national guidance and a report template for the Director’s Annual Report, staff from Practice Solutions succeeded in helping all participants to work constructively together, determined to create an approach that would ensure consistency across all councils. It was an ambitious initiative which had to be completed quickly and to a very high standard so that stakeholders would commit willingly to the new process. As a consequence, we have been able to put in place a framework that will enable all the relevant parties to have confidence that people in Wales are receiving effective and timely care and support services.